Privacy Policy

Welcome to Turbo Last Mile! Below is a summary of our privacy practices when you use the Turbo Last Mile web app or Turbo Last Mile Driver mobile app.

Privacy Policy What information do we collect about you?

• Account information provided to us when you create a Turbo Last Mile account such as your email address, name, and picture.
• Information about your use of Turbo Last Mile such as IP address, information about your specific device (operating system and web browser),
  preferences, and information about your interaction with Turbo Last Mile including mouse clicks, and button presses.
• Information provided to us when creating jobs in Turbo Last Mile including pickup and drop-off addresses, customer contact information, and a
  description of the job.

How we collect infromation about you

• Provided by you – When interacting with Turbo Last Mile, such as when creating jobs through the web app, or completing jobs as a driver with the
  Turbo Last Mile driver app, we ask you to provide information to us through a number of forms.
• From other users – Turbo Last Mile users may enter information about you including your name, email address, and street address, when
  creating jobs in Turbo Last Mile.
• When using Turbo Last Mile – Information about your Turbo Last Mile usage is collected automatically.

Information we share with third parties

We won’t share any information about with third parties except in the cases outlined below.

• We share usage information with third parties Amplitude, Google Analytics, and Inspectlet.
• We provide your phone number to our SMS service provider, Twilio, to allow anonymous conversations between you and your delivery driver
  and for us to send you alerts when the driver is en route.
• We’ll send information to third parties through webhooks or websockets as explicitly requested by you by either registering a
  webhook or connecting to our websocket API.
• Stripe is our payment processor. We share your name and payment information with them to receive payment. You can view Stripe’s
  privacy policy at https://stripe.com/privacy/
• We may use anonymised data sets to collaborate with research institutions such as universities for research and development
  activities.

How we use information collected about you

We use information about you to:

• Offer you services – We use information about you to facilitate the Turbo Last Mile platform as outlined in our terms of service.
• Communicate – We use your email address and name to communicate with you about new features, transactions, and support requests.
• Offer you the most relevant jobs – When using Turbo Last Mile  we’ll use your location to send you the nearest job offers.
• Improve our services – We use information about your use of Turbo Last Mile  to gain insight into your use of the product and inform future changes
  we make to the platform.
• If you are a Pizza Hut customer we will send you SMS communications for the purpose of tracking your delivery.

We process the above information under the following circumstances:

• When you have consented to the use of your information.
• To perform services requested by you, or respond to communications.
• We have a legitimate interest to use your personal data:
  • To operate the Turbo Last Mile  platform.
  • To analyze your use of the platform to improve services and inform future feature development.
• To conduct research and development activities, we may use aggregated data sets to develop and test new algorithms.

Access to your information

• You can request a copy of all information we hold about you by sending a request to info@turbolastmile.com

Opt out

• Email communications
  • If you no longer wish to receive emails from us you can use the unsubscribe button located at the bottom of the email.
• Mobile devices
  • We send you push notifications when new jobs become available. You can opt out by changing the push notification settings on
    your device.
  • We collect location information automatically while you use Turbo Last Mile  driver. You can opt out by changing the location settings on your mobile device. Note you will no longer be able to receive automatically dispatched jobs after disabling location
    data.
• Web browser
  • We store some information and preferences on your device using local storage and cookies. You can opt out by adjusting your web
    browsers settings.
  • You can opt out of Amplitude, Inspectlet, and Google Analytics tracking by visiting the following links. Note as opting out uses cookies you will need to opt out on each device you use.
    • Amplitude – Amplitude Privacy
    • Inspectlet – Inspectlet Opt Out
    • Google analytics – Google Analytics Opt Out Extension
• Research
  • You may inform us if you don’t wish your data to be included in any anonymised data sets for research and development
    activities.

In addition you may withdraw consent at any time and can request that personal information we hold about you be amended or deleted by
sending a request to info@turbolastmile.com